At Vanam at Sasan, we believe a comfortable stay also comes from clarity. This guide explains commonly used hotel terms to help guests better understand reservations, rooms, dining, billing, and services during their visit.

These terms are commonly used during booking, arrival, and departure :
Check-inThe process of registering and receiving your room upon arrival at the hotel.
Check-out Settling the final bill and returning the room key before departure.
Walk-in A guest who arrives without a prior reservation.
No-Show When a reservation is made, but the guest does not arrive on the scheduled date.
Overbooking Accepting more bookings than available rooms, usually based on expected cancellations.

Understanding different room categories helps you choose the right stay :
Single Room A room designed for one person with one bed.
Double Room A room with one bed, suitable for two persons.
Twin Room A room with two separate single beds.
Suite A larger accommodation with separate living and sleeping areas.
Villa / Cottage An independent unit, often found in resorts and nature-based properties, offering more privacy.

These terms relate to dining and in-room services :
Room Service Food and beverages delivered directly to your room.
Buffet A self-service dining arrangement offering a variety of dishes.
Turn-down Service Evening housekeeping service that prepares the bed for sleep.
Mini Bar A small refrigerator in the room stocked with beverages or snacks (chargeable).
Amenities Complimentary items provided in the room, such as towels, toiletries, slippers, and water bottles.

Important terms related to payments and charges :
Folio An itemized statement of all charges incurred during your stay.
Deposit An advance payment made before or at the time of check-in.
Incidental Charges Additional expenses incurred during the stay, such as room service or laundry.
City Tax A local government tax added to the hotel bill, where applicable.

These terms are often used in online and travel-agent bookings :
OTA (Online Travel Agency) Websites such as Booking.com or MakeMyTrip that facilitate hotel bookings.
Channel Manager A system that manages room availability and rates across multiple booking platforms.
Direct Booking Reservations made directly through the hotel’s website, phone, or email.
GDS (Global Distribution System) A reservation network used by travel agents worldwide.

Services designed to enhance guest comfort and convenience :
Complimentary Services or items provided free of charge, such as Wi-Fi or bottled water.
Concierge A service desk that assists guests with travel arrangements, directions, and special requests.
Loyalty Program A rewards system offering benefits to repeat guests.
Late Checkout Departing later than the standard check-out time, subject to availability and additional charges.